Privacy Policy
Privacy Policy
This Privacy Policy describes how PokéCase ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.ziirva.com (the "Site") or otherwise communicate with us. These activities are collectively referred to as the "Services." For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as outlined below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details such as your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information such as your username, password, and security questions.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including details you choose to share in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but doing so may limit your ability to use or access certain features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser type, network connection details, IP address, and other data regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect data on our behalf. These may include:
Companies that support our Site and Services, such as Shopify.
Payment processors that collect information like your bank account, credit or debit card details, and billing address in order to process payments and fulfill your orders.
Marketing and analytics partners. When you visit our Site, open or click emails from us, or interact with our Services or ads, we or our third-party partners may automatically collect certain data using technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. However, we are not responsible for the accuracy of third-party data or for their own privacy policies or practices. For more information, please refer to the section below titled Third-Party Websites and Links.
How We Use Your Personal Information
We use your personal information for a variety of purposes, including:
Providing Products and Services:
To process payments, fulfill orders, send account and transaction-related notifications (e.g., orders, returns, exchanges), create and manage your account, arrange shipping, and enable product reviews.
Marketing and Advertising:
To send marketing communications via email, text, or postal mail, and to display ads for products or services that may interest you. This also includes tailoring advertising content on our Site and across other websites.
Security and Fraud Prevention:
To detect, investigate, and prevent fraudulent or illegal activity. If you register an account, you are responsible for keeping your login credentials safe. We strongly advise against sharing your username or password. If you suspect your account has been compromised, contact us immediately.
Customer Support and Communication:
To provide customer support and improve our Services. We use this data as part of our legitimate interest in maintaining an effective business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For detailed information about the Cookies used by Shopify to power our store, visit:
https://www.shopify.com/legal/cookies
We use Cookies to operate and enhance our Site and Services — including remembering your preferences, performing analytics, and improving user experience (all within our legitimate interest to administer and optimize the Services). We may also allow third-party service providers to use Cookies on our Site for personalized services, ads, and product recommendations.
Most browsers accept Cookies by default, but you can set your browser to reject or remove them. Please note that disabling Cookies may impact your experience on our Site and could disable certain features or functions. Also, blocking Cookies may not fully prevent data sharing with third parties such as advertising partners.
How We Disclose Personal Information
We may share your personal information with third parties for legitimate purposes, as described below:
Vendors and Service Providers:
Such as IT providers, payment processors, data analytics services, cloud storage, customer support platforms, fulfillment centers, and shipping partners.
Business and Marketing Partners:
Including Shopify, for service delivery and targeted advertising. Our partners will use your data in accordance with their own privacy policies.
With Your Consent:
When you ask us to share data with a third party (e.g., shipping carriers, social media platforms, or login integrations).
Within Our Company Group:We may share data with our affiliates as part of our legitimate interest in running a successful business.
Legal and Business Obligations:
We may disclose personal information in the context of business transactions (like mergers or acquisitions), legal requirements (such as subpoenas), or to enforce our Terms of Service and protect our rights or those of our users.
Over the past 12 months, we have disclosed the following categories of personal information—and sensitive personal information (denoted by an asterisk *)—for the purposes described in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Categories of Personal Information Disclosed:
Identifiers, such as basic contact details and certain order and account information
Commercial information, including order details, shopping behavior, and customer support interactions
Internet or other network activity, including Usage Data
Categories of Recipients:
Vendors and third parties that perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support providers, and data analytics firms)
Business and marketing partners
Our affiliates
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
Sale and Sharing of Personal Information
We have "sold" or "shared" (as defined under applicable law) personal information in the past 12 months for the purpose of conducting advertising and marketing activities.
Categories of Personal Information Sold or Shared:
Identifiers, such as contact details, order, and account information
Commercial information, such as records of purchased products/services and shopping behavior
Internet or other network activity, such as Usage Data
Categories of Recipients:
Business and marketing partners
User-Generated Content
Our Services may allow you to post product reviews or other user-generated content. Any content you choose to submit to a public area of the Services will be visible to others.
We cannot control who accesses or uses publicly available content you submit, and we are not responsible for how such information is used, shared, or misused by others. Please think carefully before sharing any personal or sensitive information in public areas.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you follow a link to a third-party site, we encourage you to review their privacy and security policies, as we are not responsible for their practices.
We do not guarantee the accuracy or completeness of information found on those sites, nor do we endorse them unless explicitly stated. Any information you share on public or semi-public forums—including social media platforms—may be accessible to other users without restriction and beyond our control.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as defined under applicable law) the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We implement reasonable technical and organizational safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
Information you send to us may not be secure during transmission. For this reason, we recommend that you avoid sending sensitive or confidential data through unsecure communication channels.